Comment by ryandrake
3 years ago
OP and the article OP's situations are relatively easy in that the company actually told them what triggered the ban, and that presumably an explanation is all that's needed. I don't understand making a big deal about it. Tell them you don't know what your surname means and that "ALEP" is just an acronym that means "A Less Evil Product" and be on your way. Why does everything have to be a fight?
Sure, when the company says "We're banning you and not telling you why. Hahahaha!" it's infuriating, and probably worth even more than an angry Twitter rant. But "Can you explain what this specific thing means?" is not worth the rant IMO. Just explain and go on living your life.
I think this is giving the companies involved a lot of credit. I'm assuming if it took multiple days to resolve it then they didn't find "it's a name, it has no meaning" as an acceptable answer. The companies have no real incentive to be reasonable.