Comment by flangola7

I don't pay anything for my bank account, but there will absolutely always be a human at the bank I can talk to about problems. It's also not as if users aren't paying for Gmail, business users are paying for it with currency, regular users with data.

Such legislation isn't theoretical or difficult, India already has their new IT law rules:

>The IT rules 2021 provide for creating avenues for grievance redressal apart from Courts and ensure that the Constitutional rights of Indian citizens are not contravened by any Big-tech Platform by ensuring new accountability standards for SSMIs.

>During the extensive public consultations on the ITRules, the Minister of State for Electronics & Information Technology and Skill Development & Entrepreneurship, Shri Rajeev Chandrasekhar had articulated the stand of the Government that - safety and trust of every Digital Nagrik, and robust grievance redressal system to ensure accountability of all Internet platforms offering a service or product, was an unambiguous goal and that all grievances must be 100% addressed.

>The Grievance Appellate Committee (GAC) is a critical piece of overall policy and legal framework to ensure that Internet in India is Open, Safe & Trusted and Accountable. The need for GAC was created due to large numbers of grievances being left unaddressed or unsatisfactorily addressed by Internet Intermediaries. GAC is expected to create a culture of responsiveness amongst all Internet Platforms and Intermediaries towards their consumers.

https://pib.gov.in/PressReleaseIframePage.aspx?PRID=1894258