Comment by aflag
3 years ago
Interestingly, many people already pay for Gmail (or rather Google one) for extra capacity. Yet, I'm pretty sure they get the same support experience. I think it's just not worth for them to change, given that everyone seems ok with the current approach (that lady and a few others obviously aren't, but I don't think they really even make a dent in Google's reputation)
If you pay there is some identity attached to the account so it might actually possibly to recover the account, as opposed to ‘I don’t have the password nor devices previously used or any other recovery mechanism’