Comment by piaste

Because it would look like "Google is holding my account hostage unless I pay them".

I can't believe I'm writing this, but this is where a middleman could help. Companies can pay a fixed subscription to become "Google Gold Partners" and get privileged access to tech support resources. Users with issues don't pay Google directly, they pay those companies to solve their issues with Google products. In this way Google is still incentivized to solve problems as quickly as possible.