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Comment by throwaway09223

3 years ago

I have a related story:

Around the year 2000 I was working operations in the NOC for WebTV (then owned by Microsoft). For those who don't know, WebTV was a little set-top box with a modem which would dial up on demand and provide a very basic web/chat/email experience on the TV. The box would call a 1800 number to figure out its own phone number, then re-dial on a local toll-free number with a local sub-contracted ISP.

One of the services we had would periodically send a UDP datagram out to online clients to let them know they had new email. The settop box would then light up a little indicator light.

Of course, sometimes the client would hang up. The IP might get allocated to a PC dialup user. And sometimes, that PC dialup user might be running a firewall that was popular back then, called BLACK ICE DEFENDER.

BLACK ICE DEFENDER had all these (not so) cool features, the kind that semi-technical people love. For example, it would log ATTACKS. What are ATTACKS? Unrecognized traffic, of course.

Sometimes the little UDP datagram for our "you have mail" service would be delivered to a PC user running BLACK ICE DEFENDER, which would register it as an ATTACK. It would then ever so helpfully look up the ARIN contact information to see who sent the errant datagram -- which had the NOC phone number. It would then tell the user "THIS ENTITY IS HACKING YOU" and imply that contacting them would be productive. Yes, you could pick up a phone and call the Microsoft NOC. Back then, the internet was a smaller place.

My job was to check the NOC voicemail, which was reliably filled with very angry people. Often they would threaten that they've reported us to the FBI or somesuch, or that it confirmed some conspiracy theory or another. We played the good ones on speakerphone for entertainment.

Good times. Doesn't happen anymore.

Great story :)

The same year I was working on various online music stores using Microsoft's Windows Media DRM. This would cause a licensing window to pop up in Media Player all the time when the license was missing or expired for someone's music. We would get various complaints emailed to us, and being head developer sometimes the thornier ones would end up in my inbox, and my friendly ass would be kind enough to reply and try to figure them out.

One time one of the senior execs was walking past my screen and peered over my shoulder to read a new email which said "EVERY MORNING YOU ARE ON MY COMPUTER GET OFF MY COMPUTER!!!". The exec leaned over, typed "GO FUCK YOURSELF" and hit reply.

The benefits of being the boss...

Microsoft ends up, wrongly, in the firing line for a bunch of things, similar to the story you told and to the sqlite_ comment in TFA.

Notice that on iOS (for example) if an app crashes it just disappears > poof! < and it’s gone.

On Windows when an app crashes (or you kill a non responsive app), you then see a dialog with Microsoft Windows branding saying that it is logging that the app crashed. As nerds we understand why… but the result is that the user doesn’t curse the app, they curse Microsoft. Whereas when an iOS app disappears they curse the app, not Apple.

  • macOS is a better comparison to Windows than iOS is, since iOS is just for iPhones and not desktops. macOS will show you the stack trace of a crashed app in a dialog. This allows more technical people a chance look into the reason for the crash. Users have the option to share the stack trace with Apple.

The people who left those voicemails are now the ones leaving very odd and paranoid posts on GitHub issue trackers. There's a few unfortunate souls out there convinced that something called Lighthouse is trying to hack them.

  • The developer behind curl still receives abuse from confused and crazy people despite being an objective force for good in the software world.

    https://daniel.haxx.se/blog/2021/02/19/i-will-slaughter-you/ is proof that there are people out there whose mental illness will result in threats on your life (at least this specific person apologized later: https://daniel.haxx.se/blog/2021/08/09/nocais-apology/).

    It's difficult to blame people for their mental illness, but a valid excuse doesn't make dealing with this crap any better. At least paranoid Github issues don't usually come with death threats...

    • It's difficult to blame people for their mental illness, but the damage they do as a result of their actions is real, and while you can forgive you should never forget.

      I got romantically and sexually involved with a person who had schizophrenia, they would occasionally make very wild and inaccurate accusations toward me, and when I broke it off they began stalking my friends, family, and me. At some point, the episode they were having ended and they stopped, and later, she said they forgave me for what I did (which was nothing).

      While I sympathize that some of the emotions they were feeling were out of their control, the act of buying airplane tickets, renting cars, and harassing friends, family of mine, and me IRL was over the top and frankly, imo, unforgivable even with a diagnosis of mental illness.

Holy moley, my first “real” computer ran 98SE and had BLACK ICE, which behaved exactly the way you described.

I remember I would take the IP addresses of the “attackers” and plug them into a McAfee graphical tracert tool, and it felt like nothing short of something out of GoldenEye.

Thanks for the memories!