Comment by og_kalu

>Currently no one will trust a LLM to even run a helpline - that just a lawsuit waiting to happen should the AI hallucinate a “solution” that results in loss of property, injury or death.

I'm not quite sure exactly what you mean by helpline here (general customer service or more specific ?) but assuming the former..

How much power do you think most helplines actually have ? Most are running off pre-written scripts/guidelines with very little in the way of decisional power. There's a reason for that.

Injury or death ? LLM hallucinations are relational. Unless you're speaking to Dr GPT or something to that effect, a response resulting in injury or death isn't happening.