Comment by dang

> There was a suggestion a few months ago for HN to feature a dedicated "customer-service-of-last-resort" section. I'd like to see that developed further.

I'm afraid I must disappoint you. We're never going to do that, because (1) it would go against what we're trying to optimize for (https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...), and (2) we don't want to run a customer support forum for other people's products. That would be a circle of hell, and not an outer one.

Re "highly significant" discussions - this is an internet message board. The genre is transient and trivial, and as we know from McLuhan, that factor dominates any of the content channeling through it. That's why when people try to do "highly significant" things in internet threads, it always comes across as overblown and overwrought.