Comment by ArnoVW
2 years ago
if you're based in Europe, try framing it as a GDPR issue. Article 16 says that data processors have to rectify data that is inaccurate or incomplete within 1 month. If they don't do that, you can raise it to your national privacy ombudsman as an incident. This being Facebook, there is a chance that they'll act on it.
Be sure to CC privacy@facebook.com and legal@facebook.com
Only issue: not sure that the GDPR applies to companies. And it's a 'pro' account I guess?
GDPR protects individuals 'natural persons' and not businesses 'legal persons'
Recital 14 - The protection afforded by this Regulation should apply to natural persons, whatever their nationality or place of residence, in relation to the processing of their personal data. This Regulation does not cover the processing of personal data which concerns legal persons and in particular undertakings established as legal persons, including the name and the form of the legal person and the contact details of the legal person.
At least in German juristiction there is the viewpoint that a law should also be applicable to a legal person if it indirectly affects a natural person behind it (so-called "Durchgriffstheorie"). In other words, the GDPR applies when it comes to protecting the natural persons behind the legal person, including their economic existence.
Maybe article 22 (“automated individual decision-making, including profiling”) can be useful here, too. This will not work if the account is not nominative though.