Comment by baxuz
2 years ago
Companies that don't provide their customers with an easy way to speak with a representative shouldn't be allowed to operate inside the EU.
2 years ago
Companies that don't provide their customers with an easy way to speak with a representative shouldn't be allowed to operate inside the EU.
I feel like you should be able to request a call from their call center rather then be forced to wait on the phone for one. The long wait times to speak to representatives is a cost savings measure.
First saving on having to hire an appropriate level of customer service staff. Second that percentage of people who give up.
It's a feature, not a bug.
I think one of the pixel phone had an option to detect when there was a human on the other end of the line. Definitely made me consider getting it back when I was looking for a new phone.
Google Assistant will wait on hold for you, yes.
Though from what I've seen, most places have callback options.