Comment by missedthecue
3 years ago
I think it's hard to say it's some sort of monopoly thing. Browsers are free and they take about 41 seconds to download and install. That's an extremely low switching cost.
Unless you have a chromebook, it doesn't come preloaded on your Macbook or PC either. Consumers make the deliberate choice to go install Chrome instead of Firefox, and it's because they prefer Chrome.
Low switching costs doesn't necessarily mean that they aren't also leveraging powers they have due to their dominant market position. Both of those things can be true at the same time.
In the 90s, Netscape was free and installing it was easy.