Comment by omoikane

Management also have their own metrics, measured by even higher management further up the chain. Even if there is a manager or director that I really liked and would like to keep, they have to answer to the metrics of their VPs and SVPs above. It's metrics all the way up.

People at the top of the hierarchy probably do care about people at the bottom, but it's difficult to care about a large number of people as individuals, so they resort to metrics that probably models what's going on. Unfortunately, the metrics don't always work.

Instead of measuring and gaming numerical metrics, enforcing a particular culture might be a better way to go:

https://apenwarr.ca/log/20190926