Comment by t3rabytes
2 years ago
Ford has been known to send corp engineers to dealerships to help diagnose and resolve recurring issues in specific vehicles (has happened to a coworker of mine, and the engineer did end up fixing the issue!) -- I wouldn't entirely doubt.
My mother has a Jeep Patriot with a water leak where it kept getting into the ceiling lights, drip on the interior, or on the driver even.
After 3 or 4 trips across the county to the dealership she threatened to invoke the Lemon Law on the new vehicle and wouldn’t you know it, Jeep sent out an engineer to Beaufort, SC and he spent a week on this vehicle. Was fixed and never had a leak again.