Comment by Ikatza
2 years ago
Your lack of faith is disturbing, specially when there are first hand accounts of [Apple/Microsoft/Insert Co] sending engineers to people's houses to diagnose unique problems. This could be a perfectly real story, a different thing would be that you choose not to believe it.
during the PPC 603 era of Macintosh Performa series, we had a bad motherboard, and apple sent an engineer to our house to replace it. This is around the time that the story of apple sending engineers to houses to remove motherboards, raise them 2 feet above a flat surface, and drop them was being passed around. Something about reseating chips that one of their pick and place machines was misaligned on or something.
When I worked my first job in retail in the mid eighties - we were selling Atari ST and there was an official Atari bulletin to do exactly that. It would reseat the socketed chips.
interesting; i doubt my memory is that faulty, so it's possible the story went through some iterations, making it an apocryphal story about apple, instead. Or, possibly, the major pick and place manufacturer had a slew of alignment issues in the 80s!
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Those might be field engineers, but I have heard of the WiFi teams at computer companies going out to people's houses to test especially weird situations.