Comment by LinuxBender

If it was my product I would have made damn sure the 911 experience was perfect before shipping

For what it's worth, every telco switch upgrade I performed ages ago, early days of GSM the first number I tested was 911. I made sure the dispatcher could hear me. I don't know whats going on with the phone development side of things. That seems like a QA and customer feedback review problem. It probably also does not help that wireless vendors are slow/hesitant to update phones. There is a fear of bricking phones and customer support nightmares their words, not mine. I could flash update a phone over the air but this was in the 90's. No idea what that process looks like now. I assume they stage an update on a CDN after hopefully testing it extensively. Do all cell phones have two boot partitions in the event the upgrade process is sub-optimal(c)?