Comment by radicaldreamer
2 years ago
Someone could put all of these reports together along with the paper trail of unresolved complaints to Google through discovery and likely end up with a great class action case or even a criminal negligence case.
911 is one of those things that absolutely must work and most phones will allow you through using any available network if you are out of range of your primary carrier.
The fact that this is unreliable on any mobile phone is completely unacceptable.
911 obviously doesn't have to work given the blatant disregard Google has had for 911 performance over multiple phone generations. I consistently had 911 calls fail on my Pixel 6, which led me to get rid of that device.
Some Public Safety Answering Points (PSAPs) also give zero shits about call answer time, NG911, 911 via text, or even consistently working E911.
E911 provides a static address to the public safety answering point when a 911 call comes in. NG911 enriches this with more accurate latitude longitude and height above ground level data, or for phones that are in a fixed location a room number or extension number can be provided to make it much easier for a routing emergency services.
We need a national system for 911, not this mishmash of 10 to 30-year-old proprietary systems serving the 5700 PSAPs put together for each department on a township, city or county basis, with minimal coordination across regions and states.
> 911 obviously doesn't have to work given the blatant disregard Google has had
Revoking all of their FCC approvals will fix this problem, and right quick.
Use of the PCS cellular spectrum is conditioned on several things; spectrum purchase by a carrier is necessary but not sufficient. Correctly-functioning emergency calling is one of the other conditions.