Comment by agilob

They did the same to me once, they wanted an explanation what my surname means, my surname and date of a workshop where included in the transfer reference. They froze it and refused to release it for a few weeks. How do I explain what my surname means, it's literally my surname, they have it in sender details too? Every time I tried to explain it, my email history got picked up by somebody else, who didn't read the past emails and asked me the same stupid question again and again. Their CS never picked up the phone, I literally spent whole working day waiting during "busy hours". They responded to my email with 2-4 days delayed. I eventually told them to fuck off and refund the money. To prove a point I made exactly the same transfer using Revolut and recipient had the money next working day at 8am.