Comment by toyg
2 years ago
That, in theory, should create the space for a challenger bank providing real-people interaction. Metro Bank seems to be doing that (yes, they are currently in trouble, but so are a lot of other banks - interest rate changes caught a lot of folks off-guard).
Service as a Service :)
Enshittification seems sticky though. It takes a while before customers realize that the "tech banks'" support are like trying to talk to Google.
We will have to pay a premium over today's price for a normal bank.