Comment by chatmasta

The structure of his company matches the typical customer that Wise advertises itself as serving. So while it may be suspicious at first glance, so will most Wise customers. And if OP has been sending transactions consistently for months, then why is Wise suddenly suspicious now? They should have eliminated those suspicions at the time of account opening.

But okay, sure - they have an obligation to follow regulations and investigate any suspicious transactions or sources of funds. But they should be responsive during the investigation, not unreachable for more than two weeks. If they're going to go radio silent, or take a long time to investigate, then at least release the funds to OP under the restriction that they can only be sent back to the account from which they originated. Otherwise they're just holding the funds for ransom while making no effort to investigate whether they have any right to freeze them in the first place.

If the investigation determines that OP is a legitimate customer and funds should not be restricted, then IMO Wise should pay a fine for every day they held the funds. What if exchange rates tanked in a black swan event, or OP has an emergency, and can't move their money?