Comment by kotaKat
2 years ago
This. You want to speak to the people in the bank whose KPI is "zero regulatory actions this quarter", not the people whose KPI is some bullshit like customer satisfaction eNPS scores.
2 years ago
This. You want to speak to the people in the bank whose KPI is "zero regulatory actions this quarter", not the people whose KPI is some bullshit like customer satisfaction eNPS scores.
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