Comment by crote

I tried to sign up from The Netherlands for a server hosted in Germany.

They asked me to email them a copy of my ID card for verification. They refused to have me as a customer even after I provided it. I guess they didn't like the look of my face? They refused to tell me how I could still proceed, and I would've happily paid a year in advance or something. Heck, I could've probably visited their office in person.

I did try to register from a Protonmail account because I self-host my email and don't want to run into a chicken-and-egg problem (need to mail them because my server is down, can't mail them because my server is down...), so perhaps that was the issue.

Because Hetzner refused my business I was forced to look for another provider, and I've been using OVH without any issue for a few years now. Quite a shame though, because Hetzner definitely seems to provide a superior service - provided you can get them to take your business!