Comment by Libcat99

Agreed,

This doesn't just apply to insurance, etc, of course. Inaccessibility of support and inability to appeal automated decisions for products we use is widespread and inexcusable.

This shouldn't just apply to products you pay for, either. Products like facebook and gmail shouldn't get off with inaccessible support just because they are "free" when we all know they're still making plenty of money off us.