Comment by dexwiz

Yeah, aggregator is a very industry specific term, so I just merged into teclo provider. But yeah, all the issues with short codes, national laws, and reputation, makes it very complex. I worked at a company like Twillio that had contracts with different aggregators across the world, and sold a platform to manage SMS interactions. They added a layer to make ensure customers respected opt-out keywords, or opt-in for specific countries, so it would help manage TCPA (and other) violations. I imagine this helped keep costs down. We would definitely fire customers for trying to get around the safeguards.

I was on the support side, so I just saw when it went wrong, which was a lot.