Comment by nunez

Exactly. Open source has always meant exactly that and _only_ that. Support has always been (and should always be) on a best-effort basis. If you absolutely need the support, pay for it! If you can't or don't want to and need to fix it now, fork it!

(I maintained a small OSS project for a few years. I loved the folks that would get all mad when it didn't do x even though the code should theoretically be able to do it and "it's not that hard!". If only they submitted pull requests with their issues...)