Comment by jimnotgym

It is a step at the end of a decade+ old system. My predecessor was only there for a year. I can't imagine how anything could have changed in this case. Upstream is a legacy product that runs without updates from the vendor. I have now from my predecessor when he left saying that he can't get anything changed at the vendor, because there is noone left there who knows how to change anything on this product.

But I agree, as a generalisation the situation could have changed.