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Comment by rhaksw

1 year ago

Full moderation logs are different than showing submitters how their posts have been moderated.

On HN, my understanding is that you (moderators) can penalize stories without the submitter's knowledge. But if HN instead disclosed that penalty to the story's submitter, that would help this community communicate better.

As for how it works elsewhere, if a YouTube channel removes your comment, you won't know [1]. Same thing on Reddit, Facebook, and X. So while HN is relatively small, the practice of withholding content moderation decisions from submitters/commenters is widespread.

[1] https://www.youtube.com/watch?v=8e6BIkKBZpg

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rhaksw

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dang  1 year ago

I'm sorry, but I think that would have the effect of making what is already a difficult job impossible. Even if most submitters saw that information and went "oh! well I guess that's that then," the number who would instantly fire off emails of protest would overwhelm our capacity to answer them.

Every submitter thinks their story deserves to make HN's front page, if not #1. Actually, that's not entirely true—the cleverest and most tasteful submitters are often the most humble. We have to go out of our way to try to find what they post because they're the last people who would ever send an email demanding attention.

But I can tell you from experience (81,556 emails and counting) that there are far more people who think their blog post ought to be #1 on HN than I could ever answer, and I can tell you what happens if one tries: many come back with a list of objections that is 3x longer than the entire conversation so far. The problem grows the more you feed it.

I want people to be able to get answers to their questions. No one would love it more than me if we could find some automated way of reducing that load while still answering people's questions. But so far every suggestion of how to do this sets off so many alarms in my body that I wonder if I'll sleep that night.

I'm afraid that might come across dismissive and I apologize if it does. It's just that the status quo already involves so much pressure that if I try to explain, I come across as a deranged beach ball that's been pinned deep underwater for 10 years.