Comment by dade_

BMO uses virtual agents that impersonate humans in Canada to follow up on credit card promotions. I’ll give them credit for being realistic, I’d have fallen for it, except what I do for a living. I test them by saying: “The maze isn’t meant for you.” (Westworld) Cover is blown immediately. It awkwardly says it didn’t get that, then it agrees with me and tries to move on with prodding me to accept the credit card blathering on about the benefits.

Banks doing this is an exceptionally bad idea. It’s one thing to Robo call and be clear your virtual agent (though bad - and I like the idea of it being illegal), it is extraordinarily creepy and offensive to impersonate a human.