Comment by macNchz
2 years ago
> Cost is the most common complaint and it's almost always from people who don't have it configured correctly (which to be fair Datadog makes it far too easy to misconfigure things and blow up costs).
I loved Datadog 10 years ago when I joined a company that already used it where I never once had to think about pricing. It was at the top of my list when evaluating monitoring tools for my company last year, until I got to the costs. The pricing page itself made my head swim. I just couldn’t get behind subscribing to something with pricing that felt designed to be impossible to reason about, even if the software is best in class.
> Datadog makes it far too easy to misconfigure things and blow up costs
I'll give you a fun example. It's fresh in my mind because i just got reamed out about it this week.
In our last contract with DataDog, they convinced us to try out the CloudSIEM product, we put in a small $600/mo committment to it to try it out. Well, we never really set it up and it sat on autopilot for many months. We fell under our contract rate for it for almost a year.
Then last month we had some crazy stuff happen and we were spamming logs into DataDog for a variety of reasons. I knew I didn't want to pay for these billions of logs to be indexed, so I made an exclusion filter to keep them out of our log indexes so we didn't have a crazy bill for log indexing.
So our rep emailed me last week and said "Hey just a heads up you have $6,500 in on-demand costs for CloudSIEM, I hope that was expected". No, it was NOT expected. Turns out excluding logs from indexing does not exclude them from CloudSIEM. Fun fact, you will not find any documented way to exclude logs from CloudSIEM ingestion. It is technically possible, but only through their API and it isn't documented. Anyway, I didn't do or know this, so now i had $6,500 of on-demand costs plus $400-500 misc on-demand costs that I had to explain to the CTO.
I should mention my annual review/pay raise is also next week (I report to the CTO), so this will now be fresh in their mind for that experience.
That’s just the sort of hypothetical scenario that kept running through my head as I tried to find a way for us to use Datadog. I even particularly wanted to use the CloudSIEM product. Bummer.
I’m a big fan of Datadog from multiple angles.
Their pricing setup is evil. Breaking out by SKUs and having 10+ SKUs is fine, trialing services with “spot” prices before committing to reserved capacity is also fine.
But (for some SKUs, at least) they make it really difficult to be confident that the reserved capacity you’re purchasing will cover your spot use cases. Then, they make you contact a sales rep to lower your reserved capacity.
It all feels designed to get you to pay the “spot” rate for as long as possible, and it’s not a good look.
I understand the pressures on their billing and sales teams that lead to these patterns, but they don’t align with their customers in the long term. I hope they clean up their act, because I agree they’re losing some set of customers over it.
Another annoying thing is that the billing dashboards do not map clearly to what's on the pricing pages / in the contract. Good luck figuring out the extras for RUM when you have multiple orgs.
Then they have things that I wanted to try for a long time, but... support doesn't care? Repeated "would you like to use this? / very likely, can we try it out? / (silence)". I love their product, but they are so annoying to deal with at the billing level.
> Another annoying thing is that the billing dashboards do not map clearly to what's on the pricing pages / in the contract. Good luck figuring out the extras for RUM when you have multiple orgs.
I, quite literally, was griping to my Datadog CSM about this exact thing last week. They'll email me and be, "Oh, you know you're logging volume this month put you into on-demand indexing rates, right?" and my answer is always, "No, because your monitoring platform makes it nearly impossible for me to monitor it correctly."
You can't reference your contracted volume rates when building monitors out and the units for the metrics you need to watch don't match the units you contract with them on the SKU.
Maddening.
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