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Comment by compumike

2 years ago

Heii On-Call is $32 per month total for your team — not per user. https://heiioncall.com/ (Full disclosure: part of the team building it)

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compumike

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solatic  2 years ago

Looks super interesting, and that $3/month for hobbyists is just low enough to meet my budget for hobby services, but please, for on-call stuff, you gotta have alerts that make phone calls. Nothing else is going to wake me in the middle of the night. This is the #1 feature I expect from an on-call service - you're on-call because you will be called.

  • compumike  2 years ago

    Thanks for the feedback!

    We use iOS “Critical Alerts” and similar on Android that breaks through any Do-Not-Disturb settings. https://heiioncall.com/blog/better-alerting-for-heii-on-call... Would you be willing to give that a shot? It wakes me every time :)

    (It’s configurable too; we have vibrate-only or silenced modes. Think old-school beeper.)

    In the rare case that it doesn’t wake you, we have configurable escalation strategies to alert someone else on your team after a configurable number of minutes.

    • solatic  2 years ago

      One of the things about phone calls is that they will continue to ring and ring until you actively decide to answer or ignore; it's not just a half-second "ping!" sound delivered once. This is also useful in meetings when everything else is closed up or silenced, to jar you out.

      I usually do not respond immediately to phone notifications, which I can handle async. Phone calls are by definition sync.

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  • mads_quist  2 years ago

    We are building a great and affordable incident escalation tool as well:

    https://allquiet.app

    With SMS, Phone Calls and Critical Alerts / DnD override.

    We're 5 USD/user.

    We try to build as close to our users as possible. Happy for any new try outs! :)

    (I am co founder)