Comment by bilalq

Linear has a lot going for it. It doesn't support custom fields, so if that's a critical feature for you, I can see it falling short. In my experience though, custom fields just end up being a mess anytime a manager changes and decides to do things differently, things get moved around teams, etc.

- It's fast. It's wild that this is a selling point, but it's actually a huge deal. JIRA and so many other tools like it are as slow as molasses. Speed is honestly the biggest feature.

- It looks pretty. If your team is going to spend time there, this will end up affecting productivity.

- It has a decent degree of customization and an API. We've automated tickets moving across columns whenever something gets started, a PR is up for review, when a change is merged, when it's deployed to beta, and when it's deployed to prod. We've even built our own CLI tools for being able to action on Linear without leaving your shell.

- It has a lot of keyboard shortcuts for power users.

- It's well featured. You get teams, triaging, sprints (cycles), backlog, project management, custom views that are shareable, roadmaps, etc...