Comment by CogitoCogito

> It's currently our policy to not shut down free sites during traffic spikes that doesn't match attack patterns, but instead forgiving any bills from legitimate mistakes after the fact.

The legitimate mistake sounds to be on _your_ side if anything. You failed to match the attack pattern after all.

> Apologies that this didn't come through in the initial support reply.

The support email said you normally discount the attacks to 20%, but in this case it would be discounted to 5%. Are you here publicly claiming that your policy is to in fact to forgive (i.e. discount 100%) these bills? Was the support reply totally incorrect in claiming that you normally discount the attacks to 20% or are you lying when saying that your policy is to forgive the bills? You might want to clarify your position here.