Comment by bbarnett

Yup. And that's the part that needs to end. The angry part.

I have seen people understanding, but with a "oh, you're one of those people" looks on their face. That too is entirely uncouth. But people should start recording these interactions, not obtrusively as the purpose is not to intimidate, but instead just make a record of what transpires.

I think legislation that makes it completely legal and admissible in court, any recorded retail interaction, might be an interesting change.

Because if you are presented with a contract and "JUST SIGN THE DAMN THING!", or "It just means $x", or "People are waiting, just sign it!" and so on, that would likely go a long way indicate compulsion, or even (by describing intent) change the entire contract itself.

If this happens, it may be cheaper to just have sane contracts, and do non-dumb things, then try to train every employee that has public contact.