Comment by resfirestar

It is as much about perception and convenience as anything else. When I talk about smartphones with non-technical people, the top complaint (against both Apple and Google) is that they try to trap customers by making it hard to move your stuff from iOS to Android or vice versa. They're running into issues for different reasons (forgotten passwords, data migration tool not getting everything) but it's fundamentally the same complaint: why does this require some specific procedure instead of just working the way I expect it to work? This may just be the grumpy nerd in me talking, but all of this would be a lot easier if mobile apps dealing with interchangeable things like photos and text saved user data to files instead of inscrutable databases by default.