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Comment by hammock

2 years ago

Where can I read more about quality inertia , find other case studies, etc?

There was a recent discussion right here on HN about "trading trust": https://news.ycombinator.com/item?id=39394990

Basically, many of these companies took decades to reach these positions where they're trusted. A bunch of managers rightfully figured out this was an asset that could be easily traded away for increased profits and they'd be gone by the time anyone noticed the devastation they left behind.

Case studies are all around us in different forms. The example closest to me is the country I live in:

https://en.wikipedia.org/wiki/South_Africa

It's been slowly cannibalized and is barely running on Inertia left by the previous government. Took almost the same as Boeing, about 25years. We barely have electricity, and now we're unable to supply clean drinking water to vast amounts of the country, including the capital.

  • Was there a particular catalyst or just a combination of factors?

    • Depends on who you ask really, and what side of the aisle they're on.

      Personally, I think at the core what started it, is the movement away from meritocracy. Other "things" took priority, and everyone on the ground was left trying to figure out how to not let the whole thing collapse whilst still servicing the new priorities given to them.

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