Comment by rhelz

Raghavan's story is an inspiration. He learned the hard way that you are either growing or you are dying, and if revenue declines, you need to turn it around prontissimo, or hope you find the next profit center in time. It's the comeback story of the generation.

Don't forget, the purpose of corporations is to make money for their owners. It does no good to say that delighting customers or providing the best product will make the most money in the long run--clearly, that is not the case.