Comment by rob74

Well yeah, it's in the article - at some point, they switched completely to metrics (i.e. revenue) driven management and forgot that it's the quality of results that actually made Google what it is. And, with a largely captive audience (Google being the default-search-engine-that-most-people-don't-bother-or-don't-know-how-to-change in Chrome, Android, on Chromebooks etc.), they arguably don't have to care anymore...