Comment by creer

My thinking in these kinds of situations is "Seems like one more business that thinks they make too much money", with the obvious consequence of not coming back except under extreme duress (like, someone in the party really insists or they are the only place open.)

Is there no awareness in that industry - at any level - that some rules are an excellent way to lose business?

A local place has (well, had) an outstanding, unusual pizza. We were big fans and went often. Soon they started ignoring the ingredient ratio in their own recipe, then started ignoring the (paying) "extra X" options in the order. We started pointing out the problem, then pointing out the problem at the time of the order, then making sure the staff knew what it was we wanted when we ordered... then obviously gave up. Some places just aren't cut out for staying in business.