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Comment by RajT88

8 months ago

Give 'em hell.

This motivates the TAM's to learn to work the system better. They will never be able to change things on their own, but sometimes you get escalation path promises and gentlemen's agreements.

Enough screaming TAM's may eventually motivate someone high up to take action. Someday.

6 comments

RajT88

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ethbr1  8 months ago

Way in which TAMs usually actually fix things:

   - Single customer complains loudly
   - TAM searches for other customers with similar concerns
   - Once total ARR is sufficient...
   - It gets added to dev's roadmap

  • nikanj  8 months ago

    - It gets closed as wontfix. Google never hires a human to do a job well, if AI/ML can do the same job badly

  • mulmen  8 months ago

    Does the ARR calculation consider the lifetime of cloud credits given to burned customers to prevent them from moving to a competitor?

    In other words can UniSuper be confident in getting support from Google next time?