Comment by postatic
8 months ago
Uni super customer here in Aus. Didn’t know what it was but kept receiving emails every day when they were trying to resolve this. Only found out from news on what’s actually happened. Feels like they downplayed the whole thing as “system downtime”. Imagine something actually happened to people’s money and billions of dollars that were saved as their superannuation fund.
Did you get the same emails that other people did? An email almost every day with the words "disruption", "apologies", "frustration" used multiple times.
A few days in an email titled: "A letter from the CEO"
> I am writing to provide you with an update on the disruption to our services.
> Firstly, let me begin by personally apologising for the outage, and thank you for your patience with our teams as they work around the clock to progressively get our systems back online.
I'm really not sure that you could ask for clearer communication at the time or a clearer description of what went from inside Google Cloud