That's great internally, but serious external communication with customers should have a name attached and responsibility accepted (i.e., "the buck stops here").
So, I read your comment and realized that I think it made me misinterpret the comment you are replying to? I thereby wrote a big paragraph explaining how even as someone who cares about personal accountability within large companies, I didn't think a name made sense to assign blame here for a variety of reasons...
...but, then I realized that that isn't what is being asked for here: the comment isn't talking about the nameless "Google operators" that aren't being blamed, it is talking about the lack of anyone who wrote this post itself! There, I think I do agree: someone should sign off on a post like this, whether it is a project lead or the CEO of the entire company... it shouldn't just be "Google Cloud Customer Support".
Having articles that aren't really written by anyone frankly makes it difficult for my monkey brain to feel there are actual humans on the inside whom I can trust to care about what is going on; and, FWIW, this hasn't always been a general part of Google's culture: if this had been a screw up in the search engine a decade ago, we would have gotten a statement from Matt Cutts, and knowing that there was that specific human who cared on the inside meant a lot to some of us.
That's great internally, but serious external communication with customers should have a name attached and responsibility accepted (i.e., "the buck stops here").
Culture can’t just change like that.
So, I read your comment and realized that I think it made me misinterpret the comment you are replying to? I thereby wrote a big paragraph explaining how even as someone who cares about personal accountability within large companies, I didn't think a name made sense to assign blame here for a variety of reasons...
...but, then I realized that that isn't what is being asked for here: the comment isn't talking about the nameless "Google operators" that aren't being blamed, it is talking about the lack of anyone who wrote this post itself! There, I think I do agree: someone should sign off on a post like this, whether it is a project lead or the CEO of the entire company... it shouldn't just be "Google Cloud Customer Support".
Having articles that aren't really written by anyone frankly makes it difficult for my monkey brain to feel there are actual humans on the inside whom I can trust to care about what is going on; and, FWIW, this hasn't always been a general part of Google's culture: if this had been a screw up in the search engine a decade ago, we would have gotten a statement from Matt Cutts, and knowing that there was that specific human who cared on the inside meant a lot to some of us.