Comment by rezonant
8 months ago
I think you glossed over the importance of the term process failure.
The idea is that this one particular form missing the appropriate care is indicative of a wider lack of discipline amongst the engineers building it.
Definitionally, you cannot solve a process problem by fixing a specific bug.
"we removed the system that can enable a process failure" fixes the process failure. I didn't misunderstand anything.
joshua nails it. companies do not do root cause anymore. its just the great enshitification, google edition.