Comment by CamelCaseName
8 months ago
> When we told them we were also in talks with Fastly, they suddenly "purged" all our domains
Holy shit.
8 months ago
> When we told them we were also in talks with Fastly, they suddenly "purged" all our domains
Holy shit.
What a way to more quickly show your customer the door.
What’s especially shocking is how closely coupled sales and engineering are. Like I get they talk, but for a sales call to end in engineering pulling the plug…
To me it's pretty clear: Trust & Safety (NOT engineering; they don't appear to be involved) likely raised an alarm saying "Customer X is breaking TOS - no immediate resolution available, but something might be possible given extensive legal & engineering review. Recommend switching to enterprise so we can study how to make it work."
In that light you can see why Sales would be sent as the messenger. But I agree they shouldn't have been involved. Sending a T&S representative would have been better. But then again it looks like from screenshot #2 that they kind of did that? They just didn't have a direct call with T&S.
Nothing shocking here as someone who has been involved in hosting for close to twenty years.