Comment by foolswisdom

So the thing that stands out in the article, is that cloudflare's initial communications (and the final communications, when they moved to ban) implied issues with their behavior (trust and safety team, terms of service violations), but in between it sounds like the didn't talk about ToS at all, just sales team asking them to buy enterprise. Though it's possible OP is omitting some explanation given by as why enterprise plan would alleviate ToS issues.