Comment by scrollaway
8 months ago
Yeah, there's some pretty key info being left out. I don't doubt that Cloudflare communication sucks especially when dealing with their sales team (aka bizdev which is what OP was originally contacted by), but the second screenshot is pretty damning.
My guess: Their account fell out of the non-enterprise TOS for some reason which is being obscured in the post (probably domain rotation related). Their T&S team proposed moving to enterprise for a custom resolution. OP's company refused, their account was purged because they had gotten several warnings about it.
I'm sure this sounds frustrating to the average HN dev who runs a legitimate startup with cloudflare on top and is now biting their nails worried to death about what will happen to them. But "online casino" immediately raised a million alarm bells in the post.
I did mention the multiple-domains issue in the post. It would not have been amazing for us to remove our secondary domains, but we would have been very happy to do it if it had resolved the issue. We asked them again and again but they would not give us any detail or options apart from their 120k/year package. Note that BYOIP (which I guess they could reasonably have required to isolate us even if we only use a single domain) is available for a fraction of the cost elswhere (e.g. fastly).
Since we already left Cloudflare the only reason I finished writing this article is to warn others. I think it's still relevant to many companies regardless of what you think of casinos, since very unprofessional sales tactics (unprofessional as in business threatening) seem common place with them. Do look at the linked other posts and comments here from other people affected that don't have anything to do with casinos.
I'm happy to answer questions as well.
For me, the worst part is blackmail and account ban.
If you had legal presence in EU then new Digital Services Act[1] might a help for you. I am not sure if you could sue them based on that law, but you could maybe lodge a complaint.
And the part where they offered to remove the secondary domains and couldn't get an answer?