Comment by CydeWeys
8 months ago
$250/month sounds like nothing at all for a site with a claimed 4M MAU. The enterprise rate of $10k/month sounds a lot more reasonable. If everything presented here is accurate, I'm not understanding the sharp discrepancy in pricing tiers. If anything they should've already been paying more than $10k/month for massive traffic on the basic plan and then be able to save money by paying for massive scale when negotiating rates for the enterprise plan.
Also this sounds like an online gambling site of questionable legality, knowingly serving customers in jurisdictions where it's illegal, so I can't say I have too much sympathy, and I feel like Cloudflare effectively fired them as a customer when they realized what they were up to.
According to Cloudflare themselves, 80TB traffic should cost around $100/month. See: https://blog.cloudflare.com/aws-egregious-egress
That's just one of many components of what you pay them in total, though.
Still far from $10k/mo.
The amount shouldn't matter, it's the unprofessional response from CF that's of concern. Also, the author doesn't necessarily say that they would be unwilling to pay more or even negotiate a higher price. The author has made it explicit that CF were more or less unwilling for any practical conversation. That, to me, is the problem. A lack of professional courtesy, communication, and transparency. Obviously there may be details from this exchange which have been omitted but if I were in this position, I would be equally upset.