Comment by jrochkind1

it's not me -- which is why i'm not nervous about talking about it on HN. I work in the non-profit sector and don't currently use Cloudflare. Just stories I've heard from others.

I'd guess that the cost of switching/cost compared to other alternatives/cost compared to business value/revenue, remained sustainable for the customer, who didn't want to deal with a switch.

In truth, this is kind of how "enterprise sales" has always worked? The salesperson trying to figure out the biggest price that won't lose the customer? But additionally having unclear terms and unclear length of contract (or really no contract locking in your terms/payment) is definitely in the vendor's favor...