Comment by KingOfCoders

CF calls and says there is a problem with traffic. They want to push an enterprise plan. Customer says no.

CF calls and says there is a problem with domains. They want to push an enterprise plan. Customer wants to solve problem, dropping domains, making changes. CF says, only enterprise plan will remedy the situation.

There is obviously a sales script involved.

“get back to Trust & Safety"

Heard that story several times, it's always another team, e.g. "Licensing" that need to be satisfied, or that if you don't pay up, that team will be off the leash. Also heard the pay-for-a-year-upfront for several large vendors who pull this. The reason is, some sales reps need to make numbers, so they shake the tree and see who falls down:

"Cloudflare has absolutely no information on when they will force you into custom billing, but when they start "urgently" needing to talk to you you're probably not going to get out until you have a juicy custom contract with them."