Comment by sigseg1v

My thoughts here are also all speculation, but when you mentioned multi-tenant issues my mind immediately went to a situation I've seen all too many times before:

- a companies ops team identifies a tenant that is too heavy/burdensome for multi-tenant infra and is causing issues. These issues can cost a serious amount of money if you factor in dev/ops times to resolve, other customers impacted, etc. Certainly more than what a hypothetical single multi-tenant customer could be paying

- they escalated internally and need the tenant moved to enterprise asap to resolve

- the only reason the tenant was on multi was because sales sold them the wrong thing, so now it's on sales to explain how to fix this

- improper handling internally results in this landing only on sales, with no backup, and with their task being to get them to take enterprise

- when the customer refuses enterprise they go "we've tried nothing and we're all out of ideas"

Again, this is totally speculation and I'd hope CF has more mature practices than this but this is a scenario I've seen before in much smaller orgs.