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Comment by dangus

8 months ago

4. TERMINATION OF USE; DISCONTINUATION AND MODIFICATION OF THE WEBSITES AND ONLINE SERVICES

We may at our sole discretion suspend or terminate your access to the Websites and/or Online Services at any time, with or without notice for any reason or no reason at all. We also reserve the right to modify or discontinue the Websites and/or Online Services at any time (including, without limitation, by limiting or discontinuing certain features of the Websites and/or Online Services) without notice to you. We will have no liability whatsoever on account of any change to the Websites and/or Online Services or any suspension or termination of your access to or use of the Websites and/or Online Services.

12 comments

dangus

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Zak  8 months ago

Yes, that means OP probably can't sue them. My comment is about customer trust.

  • dangus  8 months ago

    OP isn’t a customer (anymore), therefore customer trust isn’t a concept that exists for them anymore.

    For everyone else, this clause is pretty much standard for all SaaS services. Take your pick. If you don’t want this level of service with any vendor you have to sign an enterprise contract where termination procedures are agreed upon more intentionally by both parties.

    • Aeolun  8 months ago

      > OP isn’t a customer (anymore), therefore customer trust isn’t a concept that exists for them anymore.

      I don’t know about you, but my customer trust is at an all time low, and I’m seriously considering at least moving all my registered domains off CloudFlare.

    • Zak  8 months ago

      This comment still misses the point.

      Any customer or potential customer who reads about this incident may have their trust in Cloudflare reduced, and rightfully so in my opinion. They have the legal right to terminate the relationship without reason or warning, but exercising that right in this context hurts their reputation.

      1 reply →

curtisblaine  8 months ago

This still doesn't contain the word "gambling". Instead, it says that they can terminate your account at any moment, for any reason, no matter what your business type is, which is the opposite of "trust".

  • dangus  8 months ago

    Oh well, last I checked “gambling” will match with a .* regex pattern.

    • Dylan16807  8 months ago

      You said "I’m going to guess that you need to have an Enterprise contract to be a business of certain categories".

      If that was the problem, this issue wouldn't be relevant to most people.

      When you switch to "they can terminate anyone", and they act this rashly and unexpectedly, that means anyone needs to live in fear.

      2 replies →