Comment by ehathaway

I'm surprised by how many comments seem to assume Cloudflare is at fault. Shouldn't the default assumption be that no one did anything wrong?

In defense of Cloudflare, the sys ops engineer should have understood the situation and knew they were misusing Cloudflares services. They decided to play hard ball by bringing up the fact they were thinking of leaving. And we have no history of the multiple phone calls they had with Cloudflare.