Comment by Freak_NL
1 year ago
Villach to Ljubljana is a joined ÖBB and SŽ line, not Deutsch Bahn. Your ticket was with DB, but the train getting cancelled had absolutely nothing to do with them.
If you had asked at the Reisezentrum at Villach station you would have been presented with options to continue your journey, or get a refund.
Understood but from my perspective, the cause doesn't matter. I booked through DB and it was not a good experience. Was my very first Time and I had a few minutes to decide what to do as I had people waiting in Ljubljuana. Didnt even have time for a refund for that portion of the journey.
I have decided to not take the train next time for sure if I can. Will try bus first.
Regardless, your experience has nothing to do with this topic or DB. And you could have gotten a partial refund quite easily, even after taking alternative transport. Refunds for delays is something DB has worked out pretty reliably. Filling out the online form is trivial, and if you use the DB app most fields are prefilled.
I disagree. I booked a train ticket online at one single place. It was a single ticket with a QR Code. It had connections. I don't care who the underlying providers are. I paid to one entity. It was their job, not mine to track.